Designing A New Automated Customer Service System

In the modern business scape, the reality for many companies is to design practices in accordance with customer expectations, specifically with regards to the ever-increasing need for digital options. This is the case for many industries, with many pondering on how to go about addressing the issue. Bogers Media is one such company to have taken the liberty of not only addressing but also designing, with the intent to implement, a new automated customer service system based on machine learning. Of course, this is not the first of its kind but, if used correctly, it may be among the first in Bogers’ particular industry. Automated customer service systems have been integrated into various companies’ strategies yielding optimal results. Starbucks saw a measurable profit increase after implementing their Mobile Order and Pay program. It goes without saying the essentiality of observing what others have done in this field, inciting an understanding of the risks and challenges associated with such an endeavor. For this purpose, let us observe the National Library of Medicine (NLM) and their virtual representative, Cosmo. Due to the size of their catalogue, the NLM had integrated Cosmo as an addition to their already present call centre to streamline the process with those who had simpler and/or fewer questions to ask. According to representatives of the NLM, the advantages of this system include â€Å"a simpler navigation tool, an alternative for people who preferShow MoreRelatedThe Development of Operation Management Essay1211 Words   |  5 PagesOperation Management Operations management refers to the management of all activities directly involved in the creation of goods/services through the conversion of inputs into output. It consists of the following process capacity planning, forecasting, inventory management, buying and maintaining material, quality assurance, motivation of employees, scheduling, and making decision on where to allocate facilities. The four functions of management include operations, marketing and finance. FinanceRead MoreAssignment 2: Organizational Structure Essay1633 Words   |  7 Pagesthe results can be used to redesign a customer service job for efficiency. I will develop two strategies that HR professionals can in the selection for a customer service position using a Fleishman Job Analysis System. I will examine the challenges for designing this job for efficiency and suggest two ways to redesign it. Finally, I will propose three ways a HR manager can use the information from a job analysis to measure the performance of customer service representatives. One of the mostRead MoreHow Does Standardized Web Protocols Contribute The Success Of These Efforts?1158 Words   |  5 Pagesinvesting $15 million implementing an ERP system, Cisco spent the next two years investing $100 million in web-enablement initiatives. Why did they do that? How did standardized web protocols contribute to the success of these efforts? The Cisco Company began its web development in the early 1990s and that was an attempt which made them to move forward for the web enablement after the big investment on the ERP system. There were major benefits associated with the system and the big investment of almost 100$millionRead MoreEssay on Electronic Payment System1391 Words   |  6 PagesElectronic Payment System I. Introduction With the continuing rapid growth of E-commerce, transactions on the Internet have been increasing exponentially. And such transactions require some reliable and secure payment systems. 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However, many decision-makers discover that the most effective investment for cost-value returns is integrating ERP software to automate many internal and customer-facing applicationsRead MoreShould a Computer Grade Your Essays?1499 Words   |  6 PagesPerleman, Mark Shermis, and Ben Hamner, introduced over 16,000, K7-12 standardized school tests to the AES (automated essay scoring software) to compare results of hand-scored essays; the results appeared to produce a more accurate grade, however, no official statistical studies were performed to accurately maintain the claim. Essay Raters (e-Rater), developed by the Educational Testing Service (ETS), allowed Perelman to access, and analyze the technology. ETS uses vocabulary and content to scoreRead More American Airlines Essay641 Words   |  3 Pagesairline partner American eagle serve almost 250 cities around the world and operate more than 3600 daily flights. Its goal is to provide safe, dependable and friendly air transportation along with related services, making a great effort to transform any experience into a positive one. All of the services that this company has and the image that they are trying to keep in every day activities make each day an inevitable challenge for its employees. This company has 69 years in the industry. It is one ofRead MoreBusiness Process Essay1176 Words   |  5 Pagesparts of automating business processes, is studying the process, mapping the bottlenecks and designing a solution that maximizes the value of your people, process and data. Many companies have disparate systems that include legacy systems, siloes of data and mismatched solutions. A digital workflow can be designed that connects separate legacy systems and eliminates manual data entry for multiple systems, as well as the errors that can occur in manual processing. This is also why many companies thatRead MoreCase Study of Designing a Self-Service Disaster Recovery Plan1092 Words   |  5 PagesTITLE: Case Study of Designing a Self-Service Disaster Recovery Plan 1.0 Issues regarding disaster recovery plan (DRP) Disaster recovery plan (DRP) is a clearly defined and documented plan of action for use at the time of a crisis. Typically a plan will cover all the key personnel, resources, services and actions required to implement and manage the DR process (comission, 2014). A large US public power provider, with millions of residential and business customers, needed to rethink itsRead MoreA Plan For Physical And Digital Security Protocols1352 Words   |  6 Pagess payment processors offer compliance tools for businesses they serve. It s essential that companies implement PCI standards. 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Parallels between Emily Dickinsons 39 and the Biblical...

In one of my favorite poems by Emily Dickinson, ‘39’ or [49] published in 1858, she almost parallels the life of Job in the Bible who lost all he had, but because he was faithful all of his loss was restored; I like that there are so many ways to interpret the loss and blame in this very short poem; for example, her loss could be a loss of possession or a loss of a child because â€Å"in the sod† could refer to either to an actual plot of land with its crops and the possessions that would come with it or to burying deceased children; to be a beggar could mean that she is literally poor and landless, which would mean that she had no way to provide for herself, or that she had no children and prayed for them; when she says that angels â€Å"reimbursed†¦show more content†¦In another one of my favorite poems by Emily Dickinson ‘1263’ or [1129], she subverts expectations by telling her audience to tell the truth, but to skew it, essentially tell ing them to lie; she writes on a lot of Christian themes so no one expects an advocacy of lying to be part of her poems; however I don’t think her purpose is to promote lying; it is more of a revelation that people love the lie, we don’t always really want truth when we ask someone’s opinion; often we want our own confirmed; here she tells us that telling the whole truth and nothing but the truth wouldShow MoreRelatedAmerican Literature11652 Words   |  47 Pagesfiction employs generic plots and characters fiction often tells the story of how an innocent young woman is tested by a seductive male Effect: ï‚ · ï‚ · ï‚ · ï‚ · patriotism grows instills pride creates common agreement about issues shows differences between Americans and Europeans Historical Context: ï‚ · ï‚ · tells readers how to interpret what they are reading to encourage Revolutionary War support instructive in values American Renaissance/Romanticism period of American Literature - 18001855

Learning disabilities and special education Free Essays

The Article on Learning Disability provided by Psychology Today details the various dimensions of learning disability which thrusts on the following: its definition, symptoms, causes, and treatment. To start off, learning disability refers to the child’s difficulty of translating to their brain what their visual and auditory senses produce. The symptoms of this disorder are categorized into the following: â€Å"language disorders, developmental speech disorders, academic abilities disorders†, and the other category which includes certain coordination disorders and learning handicaps not covered by the previous terms. We will write a custom essay sample on Learning disabilities and special education or any similar topic only for you Order Now There is no single concrete explanation to why this disorder has developed but several theories accounted several factors such as errors in fetal brain development, genetic, use of alcohol and drugs, problems during pregnancy, and toxins in the child’s environment. All of these factors contribute to one’s understanding of the existence of such kind of disorder. Several steps have been taken to minimize the adverse effects of this learning disorder such as medication and therapy (MedicineNet Inc, 2002). From a psychological standpoint, I appreciate the various theoretical offerings on the causes of learning disorder of this article. However, I believe that one of the important dichotomies in psychology was underrated by this work, i.e. the genetic vs. environment consideration. Although genetic factors complemented by the cellular basis of learning were considered, the social environment of the child definitely plays a role here as well. This article should have explored on this aspect too. Psychological studies, indeed, have shown that both genes and environment are major determinants of many major human processes (Smith et al., 2003). In addition, the socialization process goes with it too. Although this article is mainly about learning disabilities, the inclusion of Attention Deficit Hyperactivity Disorder, though spurious for this matter, is a beneficial one. It was able to present how learning disability becomes an inevitable consequence of the presence of ADHD. Further, it goes to show several remedial processes that one may undergo to defeat the effects of ADHD and learning disorder – such as medication, therapy, and educational options. The social impact of learning disorder was also mentioned in this article, which is a valuable aspect to look on. Children who suffer from this disorder also suffer from frustration and low self-esteem. Indeed, this is serious matter. The good thing is that several laws have been passed in relation to this problem. First, children with this disorder are guaranteed of free public education which is intended to respond to their specific needs (MedicineNet Inc, 2002). This is supported by a particular stipulation under section 200.2 of Part 2 Regulations of NYS school codes which specifies that an arrangement of special education programs and services for a preschool student with a disability shall be made. This is a very important undertaking in relation to the development of children with learning disorder (New York State Education Website, 2005). This regulation acknowledges the differences of children’s learning development and gives special focus and treatment on children with deficiency on this. How valuable is this if you would ask me? Very much as it goes to show that the state moves toward the enrichment of every member of the society and further, this move minimizes the inequality set forth by this kind of disorder. This claim can is substantiated by the Americans with Disabilities Act of 1990 which ensures equal job opportunity among people with learning disorder. This also orders employers to make reasonable accommodations to workers with this disorder (MedicineNet Inc, 2002). The importance of parental and academic factors in the detection of learning disorder, which was highlighted in the article, can also be seen on the Individual evaluation and reevaluation stipulation under 200.4 which states that developmental and educational information of the student must be gathered plus a physical examination, observation of the student in the educational placement, and a social history are all required (New York State Education Website, 2005). The need for social history underscores the importance of the child’s social environment as a determinant of LD, which is concurrent with the previous point that I have raised. Second, the importance of parental role was accounted for in this stipulation. The information gathered from the parent is required in the evaluation of students with learning disability. In conclusion, learning disability is as crucial as how we perceive it to be. It affects an individual’s normal functioning; and worse, it affects the attainment of one’s fullest potential. But on a lighter note, several measures have been formulated. Thus, the partnership of parents, teachers, and the state is an important element in assisting children with learning disorder. Further, this partnership has the capacity to help these children in attaining their precious little dreams. REFERENCES New York State Education Website (2005). Regulation of the Commissioner of EducationPart 200- Students   with Disabilities. Retrieved October 27, 2006 from Smith, E.E. et al. (2003). Atkinson Hilgard’s Introduction to Psychology 14th edition. Australia: Thomson Wadsworth. How to cite Learning disabilities and special education, Essay examples

Consumer Behavior Personal and Psychological Factors

Question: Discuss the cultural, social, personal and psychological factors that affect buying/consumer behavior of your service brand? Answer: Introduction A marketing team should then be considerate and go out of their way to learn the consumer behavior patterns in regards to their products. They must know what triggers the consumer to behave in certain ways and what they regard as important to them. This means that it is important for an organization to understand things from the perspective of the consumer. Our brand, cinema Hoyts is service brand that attracts its group of consumer hence the importance and relevance to know what affects their patterns socially, personally and psychologically (Hanna et al, 2013 p78). Through that way, the organization will be in a better position to satisfy the needs of the consumers and customize their needs and demands to what they would like changed or executed to their description and specific wants. All factors blend to influence the consumer in different ways hence affecting their patterns of buying or responding to any new product that an organization introduces to the public. Body Some of the cultural factors that affect the consumer behavior is the beliefs and attitudes that people have towards the cinema Hoyts. When people are misinformed about a particular subject, they tend to pass the ideas to the others that they interact with which forms a complete network of misinformed people who then push forward the negative aspect of a service (Gillett et al, 2015 p552). Most people lack information about Hoyts and hence give a negative reception to the service which then further affects the way they perceive the products and the rate at which they use the product. Most cultures perceive that women should not go to cinema halls as they are considered by the society as people with lose moral standards and such places are reserved for the men who should be there on their own. They claim that if the woman should visit such a place, they should be in the company of a man which is misplaced misconceptions. In order to curb the cultural behavior of the consumers and increase the rate at which both the male and female consumers can enjoy the services, the movie theatre ensures that they customize the movies they show to fit couples where both can come at the same time and enjoy (Maheswaran Shavitt, 2014). This has seen a positive increase in the number of women who come at the theatre to watch what shows. The personal factors on the other hand affect the consumer visiting at the theatres as they have to consider and weigh what is in offer for the day. For instance, one has to decide whether being at the theatres is worth their time depending on the type of movie in regards to their age and way of life. For instance, people who love having fun at night may not mind watching and attending the movies which show late in the night (Mullen Johnson, 2013 p16). Family movies may attract more people if they perceive that the movie on show the family values and adds to the wellbeing of their family. The economic power and the amount that people have on their hands also affect the buying patterns of the consumers. People with more cash on their hands will tend to attend the movies more than the people with less money for disposal (Claiborne Sirgy, 2015 p 20). Some people may also perceive watching movies at the theaters differently than watching at home which then forms the basis through which they make the decision on whether to visit the premises at Hoyts or buy a film and watch it at home. The amount of time that a person has also influences whether they get the time to relax through watching movies at their places of residence of they would rather visit the theaters to have a good time (Solomon, 2014 66). The psychological factors affect the consumer behavior in regards to Hoyts through the perception they have in regards to watching movies. People perceive things different and it may be hard to convince a consumer that the movies in the theatre will give one a good experience through the company at the movie and through the three dimension and four dimension services that they can provide at the enterprises. The message that Hoyts passes to the public may be interpreted differently by the people depending on their minds and attitudes towards movies. The beliefs and attitudes shape the mind and in the overall their personality and character that they portray towards the movies. For instance, a movie release may have the main actors dressed in ways that expose their skin and body. When the first consumer sees such an image they may perceive it as explicit and revealing too much while another second consumer may think that the movie has more to offer based on the fact that the actors po sed when they were naked (Becerra et al, 2014 p23). Such influences that make the consumers make the decision become the driving factor to the organization on what they will offer to the public depending on what they expect the consumers to perceive and make them decide on making a visit at the theatre for an experience. Conclusion An organization that masters the consumer behavior of its targeted and existing market becomes better at ensuring that they satisfy the needs of the clients despite the differences in the consumers. When an organization is aware of patterns of the consumers, then they work together to ensure that they provide what exactly the consumer needs (Juster, 2015 p56). Balancing the factors that trigger the consumer decisions in watching the movies as well as targeting the right people will help Hoyts maintain a good customer base. References Becerra, E., Henriquez, M.C. and Guzman, M.C., 2014. Perceived Security Risk on Consumer Purchase Behavior. LA-Latin American Advances in Consumer Research Volume 3, pp.23-45 Claiborne, C.B. and Sirgy, M.J., 2015. Self-image congruence as a model of consumer attitude formation and behavior: A conceptual review and guide for future research. In Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference (pp. 1-7). Springer International Publishing, pp 19-26. Gillett, P.L., Scott, R.A. and Davis, D.L., 2015. Shopping and Leisure Activity Patterns within the Elderly Consumer Segment: The Young-Old and Old-Old. In Proceedings of the 1982 Academy of Marketing Science (AMS) Annual Conference (pp. 552-552). Springer International Publishing. Hanna, N., Wozniak, R. and Hanna, M., 2013. Consumer behavior: An applied approach. Kendall Hunt Publishing Company, pp 78-89. Juster, F.T., 2015. Anticipations and purchases: An analysis of consumer behavior. Princeton University Press, pp56-67. Mullen, B. and Johnson, C., 2013. The psychology of consumer behavior. Psychology Press,pp9-17. Maheswaran, D. and Shavitt, S., 2014. 0)Issues and New Directions in Global Consumer Psychology.". Journal of consumer psychology, 9(2), pp.59-66. Solomon, M.R., 2014. Consumer behavior: Buying, having, and being. Engelwood Cliffs, NJ:prentice Hall, pp66-69.